How to Reinvent the Tourism Industry During COVID pandemic
As tourism business consultants in Uganda, our main objective is being to work on solutions that will shape the future of the tourism industry amid this COVID-19 pandemic. We take a look into how tourism businesses have been affected and responded to the situation and how we can manage to reinvent ourselves.
Certainly, the majority of tourism businesses have closed shops due to a lack of survival strategies, they include hotels, safari lodges and camps, restaurants, tour operators, travel agencies, and cultural centers.
New, creative ideas were quickly implemented in order to respond to the crisis, they included increasing flexibility on booking terms on new and existing bookings, and an extension of tourism incentives all intended on how we can Retain, Restart and Rebuild the tourism industry.
Our tourism business experts have come up with some general ideas on how tourism business stakeholders should reinvent themselves focusing on their expectations during the pandemic.
1. Embrace new technology in travel and tourism operations.
Tourism business entrepreneurs must rethink and make a shift from the traditional way of working to new and advanced use of technologies including travel software. Digitalizing each department is very essential in ensuring a smooth and seamless way of serving guests around this time. Increase your booking through fast and advanced smart use of technology with the right booking applications, secure online payment methods, and be certain to enhance customers’ experience while serving them.
2. Adopt new flexible booking terms.
It is time for all industry players to increase and amended their booking terms both on new and existing bookings. Being able to offer much flexibility in securing a booking is of great importance during these critical times. Consider strategies such as reduced deposits, trip rescheduling, an extension of incentives and offers, differed payment, and no cancellation charge penalty. Such key measures will attract brave customers to book with you around this COVID pandemic.
3. Workforce training.
We all know a trained workforce will lead to a happy customer. Rethink how you can start re-training your workforce on how to increase efficiency on service deliverance and customer service. We must make time now to find Value Capture, Recruitment, and Talent Retention. It is essential to empower your workforce and support their contribution to your recovery efforts.
About Uganda Tourism Consultants.
We have worked with a reputable number of tourism agencies in delivering tangible results since 2008, marking 12 years of practicing as a tourism business consultant, our top priority areas have been assisting tourism start-ups and new entrants on Tourism marketing strategies, Sales strategies, Product development, Product packaging, and pricing, Business planning, Staff training, Content writing for tour & travel websites, Search engine optimization, Management problem solving, Team building among others.
Our commitment remains to extend free advice to those seeking to start and manage a tourism business from market finding & accessibility, product approach, company organization, and quality service deliverance. We are at the forefront of seeing a better organization of your tour company, from meeting operation standards, coaching, and training of your staff creating a sense of direction, and adapting industry flexibility.
