The Process of Responding to a Tour Inquiry
Responding to a tour inquiry should not be a complex thing anymore. Let us learn how perfectly one can respond to a tour inquiry. In this article, you will adopt new skills leading to high conversion of tour inquiries into sales revenue.
Find below the quick-win tactics and start responding to tour inquiries.
1. Acknowledgment & make a fair interpretation.
The best way to start is by acknowledging receipt of that request by quickly writing back to the sender confirming, that this has come through and you are in a great position to serve him/her. Give confidence that you/your team is working on it and you should be able to have a detailed response that is to say an itinerary and quote sent as soon as possible.
In the process of acknowledgment, make sure you are able to understand the request very well, make sure clients’ interests are clear and all the other details that will help you in the planning and quoting process are clearly understood. This process should be so fast to help you improve your conversion.
2. Help the customers learn more.
Motivate your customers by assisting them to learn more about the destination and the experiences of interest, and advise them correctly and accurately on travel time/distances, park locations, and duration of experiences to mention but a few. Make sure that your customers understand your itinerary so well, for example, some customers might think gorilla trekking safaris take place in Kibale forest, which is not the case, let them learn that this experience takes place in Bwindi forest or in Mgahhinga National Park.
3. Provide options/alternatives.
Every time while responding to a tour inquiry, make sure you provide options or alternatives. This can be in form of accommodations, flying safari vs road transfer safari, in experiences among others. Different options will always help the clients in making the right and informed decision before booking with you. Take your tourism business to the next level as the best travel advisor.
4. Get on a quick call if possible.
Getting on a call will help you obtain quick feedback from your client about your proposal, if there are changes to make, you will discuss them live and quicker. Be a good listener while on a call and allow your customer time to explain his/her interests. You can take advantage of this quick call to help them understand your recommendation and give valid reasons for the suggestions made in the journey plan. Calls will always be the best way to close a sale super fast for anyone in the tourism business.
5. Prompt clients to book
Ultimately, a customer must book and be able to make a sale. You can prompt him/her to book by showing how some safari items can get sold out if not secured in advance for instance the Rwanda gorilla permits, Chimpanzee permits, and even accommodation. This is the only way you can get payments faster from customers in fear of missing out on securing permits/tickets in advance for their Rwanda holiday or Uganda safari.
